Scope

This Return Policy applies to standard, in-stock catalog products purchased as consumer or standard retail orders through https://www.bitworks.io. Any product sold by Bitworks via other marketplaces is subject to the return policies of that marketplace.

Business/Commercial Orders and Enterprise Hardware (Non-Cancellable, Non-Refundable)

A “Business/Commercial Order” means any purchase by a customer acting in a business, commercial, or governmental capacity, and any purchase of configured, build-to-order, special-order, or enterprise hardware, in each case regardless of the channel through which the order is placed (including orders placed through the website store).

Business/Commercial Orders are governed by the Supplemental Terms for Quoted and Enterprise Orders (the “B2B Supplement”). Configured, build-to-order, special-order, and enterprise hardware is Non-Cancellable and Non-Refundable (NCNR) once an order is accepted and is not eligible for return, refund, or exchange under this Return Policy. Where this Return Policy conflicts with the B2B Supplement, the B2B Supplement controls for Business/Commercial Orders.

The remainder of this Return Policy applies to standard retail orders that are not Business/Commercial Orders (“Website Orders”).

Convenience/Processing Fee

For any order refunds before shipping, or returns, the “Convenience/Processing fee” charged for some payment types is non-refundable; Bitworks does not receive a refund on those fees from the payment processor.

Return Requirements

All returns must include the following or the return will be rejected and returned to you at your cost:

• Product purchased from the Bitworks website with serial numbers confirmed.
• Original condition, with no physical damage (excluding damage sustained during transportation).
• All accessories, manuals, warranty registration card, and similar materials.
• Original UPC/serial number intact on the product and on the retail package (proof of purchase).

All requests for refund or replacement may be submitted via the Bitworks Return Request in the Order Details, with a valid return reason selected, within thirty (30) calendar days from the invoice date. Valid RMA numbers will be provided by Bitworks.

Any shipment received with visible damage must be reported to us within two (2) calendar days of the delivery date. Please email [email protected] with the order details and photos of the damage. In the event an item is sold without a shipping charge, Bitworks will refund the amount of the sale after the product is returned. This transit-damage reporting process applies to Website Orders; for Business/Commercial Orders, risk of loss in transit and any related shipping insurance are governed by the Title and Risk of Loss section of the B2B Supplement.

Additional Return Requirements

• All return or replacement requests will be processed within 5 business days after the returned item is received by Bitworks.
• All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials, and retail packaging) will not be processed until the part is received.
• The customer is responsible for return shipping expenses and any restocking fee unless otherwise explicitly stated on the product page. Replacements will be shipped at our expense.
• The customer must ship returns with sufficient packaging and void-fill material to prevent damage in transit; the original packaging is recommended. The customer is responsible for any loss or damage in return shipping. Loss or damage due to insufficient packaging may result in the return being rejected and sent back to the customer, or in charges applied to the refund as determined by Bitworks.
• Upon our acceptance of the merchandise in like-new condition in strict conformance with these criteria, the purchase price will be credited to the original payment method.
• Refunds are issued after our warehouse receives, inspects, and processes the return. For payments in cryptocurrency, the refund will be the value of the cryptocurrency at the time of the refund, as Bitworks does not hold all cryptocurrency sent for orders.

Restocking Fees and Return Shipping

For products eligible for return or replacement, the customer must ship the return using a carrier with reliable tracking (e.g., UPS or FedEx). Bitworks is not liable for products lost in transit; insurance is recommended but is the customer’s decision.

Bitworks does not charge a restocking fee within the return policy period for returns of damaged or defective products, products where the wrong item was sent, or products that did not match what was shown on the website.

Where a product is returned for a buyer-faulted reason (e.g., no longer needed, changed mind), the return is subject to a restocking fee of up to 15%; an attempted reseal of the box does not count as unopened product. For a new and unopened product returned in original condition, a full refund will be provided minus shipping charges.

Where a returned product is found, after inspection, not to be the original product sent or not to match the product listing, the product will be returned to the customer at the customer’s cost, and the return shipping cost initially covered by Bitworks will instead be deducted from the refund along with any applicable fees.

Software, licenses, warranties and service contracts, and electronic deliveries are non-returnable due to manufacturer restrictions, except where required by law.

Return Window and Restocking Fee Summary

The restocking fees and return windows in the table above apply to Website Orders. Configured, build-to-order, and enterprise hardware, and other Business/Commercial Orders, are governed by the B2B Supplement and are NCNR as described above.

Contact

Questions about this Return Policy should be sent to [email protected] or to Bitworks LLC, 475 Providence Main St, Suite 403, Huntsville, AL 35806.